Web Survey Bibliography
The objective of this article is to understand how the change of mode from telephone to web affects data quality in terms of sample representation and substantive variable bias. To this end, an experiment, consisting of a web survey with and without a prepaid incentive, was conducted alongside the telephone Swiss election survey. All three designs used identical questionnaires and probability samples drawn from a national register of individuals.
First, our findings show that differences in completion rates mostly reflect different levels of coverage in the two modes. Second, incentives in the web survey strongly increase completion rates of all person groups, with the exception of people without Internet access or limited computer literacy. Third, we find voting behavior to be much closer to official figures in the web with the incentive version compared to the two other designs. However, this is partly due to the different sociodemographic compositions of the samples. Other substantive results suggest that the incentive version includes harder-to-reach respondents. Unit costs are much lower in the two web designs compared to the telephone, including when a relatively high incentive is used. We conclude that in countries with high Internet penetration rates such as Switzerland, web surveys are already likely to be highly competitive.Web survey bibliography - Journal of Official Statistics (44)
- Three Methods for Occupation Coding Based on Statistical Learning; 2017; Geweon, H.; Schonlau, L.; Blohum, M.; Steiner, St.
- Dynamic Question Ordering in Online Surveys; 2016; Early, K.; Mankoff, J.; Fienberg, S. E.
- Sample Representation and Substantive Outcomes Using Web With and Without Incentives Compared to Telephone...; 2016; Lipps, O.; Pekari, N.
- Face-to-Face or Sequential Mixed-Mode Surveys Among Non-Western Minorities in the Netherlands: The Effect...; 2015; Kappelhof, J.
- Does the Length of Fielding Period Matter? Examining Response Scores of Early Versus Late Responders; 2014; Dyer Yount, N.; Lewis, T.; Lee, K.; Sigman, R.
- Recruiting an Internet Panel Using Respondent-Driven Sampling; 2014; Schonlau, M., Weidmer, B., Kapteyn, A.
- Dropout Rates and Response Times of an Occupation Search Tree in a Web Survey; 2014; Tijdens, K. G.
- Internet Coverage and Coverage Bias in Europe: Developments Across Countries and Over Time; 2013; Mohorko, A., de Leeuw, E. D.,Hox, J.
- Unit Nonresponse and Weighting Adjustments: A Critical Review; 2013; Brick, J. M.
- Disfluencies and Gaze Aversion in Unreliable Responses to Survey Questions; 2012; Schober, M. F., Conrad, F. G., Dijkstra, W., Ongena, Y. P.
- Use of Paradata in a Responsive Design Framework to Manage a Field Data Collection; 2012; Wagner, J., West, B. T., Kirgis, N., Lepkowski, J. M., Axinn, W., Kruger-Ndiaye, S.
- Toward a Benefit-Cost Theory of Survey Participation: Evidence, Further Tests, and Implications; 2011; Singer, E.
- Combining Link-Tracing Sampling and Cluster Sampling to Estimate Totals and Means of Hidden Human Populations...; 2010; Félix-Medina, M. H., Monjardin, P. E.
- Increasing Respondents' Use of Definitions in Web Surveys; 2010; Peytchev, A., Conrad, F. G., Couper, M. P., Tourangeau, R.
- Questionnaire Design Guidelines for Establishment Surveys; 2010; Morrison, R. L., Dillman, D. A., Christian, L. M.
- Dependent Interviewing: Effects on Respondent Burden and Efficiency of Data Collection; 2008; Jaeckle, A.
- Dual Frame Web-Telephone Sampling for Rare Groups; 2006; Blair, E., Blair, J.
- Merely Incidental?: Effects of Response Format on Self-reported Behavior; 2006; Thomas, R. K., Klein, J. D.
- The Influence of Web-based Questionnaire Presentation Variations on Survey Cooperation and Perceptions...; 2006; Walston, J. T., Lissitz, R. W., Rudner, L. M.
- Can Web and Mail Survey Modes Improve Participation in an RDD-based National Health Surveillance?; 2006; Link, M. W., Mokdad, A.
- Dropouts on the Web: Effects of Interest and Burden Experienced During an Online Survey; 2006; Galesic, M.
- Propensity Score Adjustment as a Weighting Scheme for Volunteer Panel Web Surveys; 2006; Lee, Su.
- Putting a Questionnaire on the Web is not Enough # A Comparison of Online and Offline Surveys Conducted...; 2006; Faas, T., Schoen, H.
- Promoting Uniform Question Understanding in Today's and Tomorrow's Surveys; 2005; Conrad, F. G., Schober, M. F.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- Identifying and Reducing Response Burdens in Internet Business Surveys; 2004; Haraldsen, G.
- Use and non-use of clarification features in web surveys; 2003; Tourangeau, R., P., Couper, M. P., Conrad, F. G., Baker, R. P.
- A Comparison Between Mail and Web Surveys: Response Pattern, Respondent Profile, and Data Quality; 2002; Kwak, N., Radler, B. T.
- Developing Usability Guidelines for AudioCasi Respondents with Limited Literacy Skills; 2000; J., Schneider, S. J.
- Technology Effects: Do CAPI or PAPI Interviews Take Longer?; 2000; Fuchs, M., Couper, M. P., Hansen, S. E.
- Calibration as a standard method for treatment of nonresponse; 1999; Lundstrom, S., Sarndal, C.-E.
- The Effect of Incentives on Response Rates in Interviewer-Mediated Surveys; 1999; Singer, E., van Hoewyk, J., Gebler, N., Raghunathan, T., McGonagle, K.
- Computer-assisted Personal Interviewing: An Experimental Evaluation of Data Quality and Cost; 1995; Baker, R. P., Bradburn, N. M., Johnson, R. A.
- Decentralised CATI Versus Paper and Pencil Interviewing: Effects on the Results in the Swedish Labour...; 1994; Bergman, L. R., Kristiansson, K.-E., Olofsson, A., Safstrom, M.
- Audio and Video Computer Assisted Self-Interviewing: Preliminary Tests of New Technologies for Data...; 1994; O'Reilly, J. M., Hubbard, M. L., Lessler, J. T., Biemer, P. P., Turner, C. F.
- Case Management and Communications for Computer Assisted Personal Interviewing; 1993; Nicholls II, W. L., Kindel, K. K.
- The Use of CAPI for Attitude Surveys: An Experimental Comparison with Traditional Methods; 1993; Martin, J., O'Muircheartaigh, C., Curtice, J.
- Management of Computer Assisted Interviews in the Netherlands; 1993; Hofman, P. M. B., Keller, W. J.
- Computer-Assisted Survey Information Collection: A Review of CASIC Methods and Their Implications for...; 1992; Weeks, M. F.
- Sampling Design for a Monitoring Plan for CATI Interviewing; 1990; Chapman, D. W., Weinstein, R. B.
- CATI Instrument Logical Structures: An Analysis With Applications; 1988; Futterman, M.
- The Status of Computer-Assisted Telephone Interviewing: Part II. Data Quality Issues; 1986; Groves, R. M., Nicholls II, W. L.
- The Status of Computer-Assisted Telephone Interviewing: Part I - Introduction and Impact on Cost and...; 1986; Nicholls II, W. L., Groves, R. M.
- Questionnaire Design Activities in Government Statistics Offices; 1985; Sudman, S., Cowan, C. D.